The StepChange approach to culture change starts with the people. We believe that successful change is built through positive teamwork and enhanced communication. At StepChange we have over 15 years experience of implementing culture change programmes and new ways of working. In addition to our experience, contacts and collateral we are a neutral party, which is essential to the facilitator role and can prove particularly beneficial where there are issues surrounding merging departments and organizations or diverse groups. We also bring an external perspective whereby we can leverage our experience of other organisations with which we have worked. Using our experience and best practice, we draw from the best of current thinking, employing techniques from NLP (Neuro Linguistic Programming), as well as those developed from over 10 years working with our clients, to establish the enthusiasm that makes your change successful; for yourself, for your teams, for your company and your clients. Our training strategies embrace all styles of learning intervention:one:one coaching, face to face workshops, distance learning and e-learning.

At StepChange we develop and deliver learning programmes for team building, leadership development, change management and personal skills development. As our focus is on changing behaviour and change programmes, we specialise in facilitation and business process modelling as well as delivering a range of interpersonal skills workshops, many of which are NLP based. Our leadership and management courses are endorsed by the ILM (Institute of Leadership and Management).
StepChange specialises in training programmes tailored to your requirements. These combine existing modules with new material, to provide a cost-effective solution that will equip you with the skills, techniques and tools that you need.


Participants say:
'The best trainer in the last 10 years'

'Inspiring stuff, not telling you what you should do but showed you how to achieve it'

'If only all training was like this'

Your people are the key to your customer service excellence. Our expertise lies developing your people to be the best.  We believe that, above understanding process and procedure, if your people feel confident, know how to manage their emotions, truly understand how to ˜put themselves in the customer's shoes", then they will be able to serve your customers in a powerful and passionate way. Our methodology draws on the very best of current thinking and includes Neuro Linguistic Programming (N.L.P) and professional drama work. StepChange focuses on the complex relationships between your business, your customers and your people. Our learning programmes  highly participative with many interactive activities providing experiential learning that makes learning memorable and embeds it in day to day performance.
StepChange Training also has long experience in training people to use new systems ensuring the best possible customer experience. No more 'We're sorry its taking so long but we've got this new system'! We promise to enhance your customer's experience by the confidence and efficiency of your staff.