I have worked on change implementation programmes for the past 20 years, and from my experiences I firmly believe that the secret of successful change lies within the people involved. If change is to be successful, people need  to embrace and accept changes  in behaviours, attitudes and have an acceptance of evolving company cultures. I launched StepChange Training in 1997 because I wanted to develop and deliver programmes that would help organisations and individuals to achieve Change successfully.  At StepChange we focus on tailoring change learning to match our client’s culture, we use drama and other interactive techniques to break down boundaries, build confidence, and inspire new ways of thinking.

I am an NLP (Neuro Linguistic Programming) Master Practitioner and  Trainer. I believe an innovative approach to learning heightens the learning experience, making it more memorable and accesible to you. I have  concentrated on developing my understanding of, and experience in, the role of communications and learning in mergers, reorganizations and other major changes, and I  also work as a coach and consultant at the highest level in organizations.

I have also been lucky to have appeared on television with the irrepressible Carrie Grant (see above clip courtesy of Reef Television) and have enjoyed speaking at various conferences on the subjects of Behavioural Change, Cultural Change and Customer Service.  I love interacting with my clients at all levels, offering solutions, support, and facilitation skills to businesses from a wide range of sectors: public, retail, finance, banking, manufacturing and logistics.