“Innovative ideas and excellent delivery meant that this training was received positively, with tangible outcomes by even the most cynical of staff.”
Mark Smith, Service Manager, VT Group plc

 “Very well presented course, very informative, great ideas established, flowing and enjoyable - tackled the major issues with regard to telephone skills”
Confirmations Supervisor USB Warburg

 “StepChange has consistently delivered high quality work, on time. They are helping us to communicate complex messages throughout the business, from developing best practice communication strategies to a range of internal conferences, focussed on communicating our key messages and motivating our people. They combine sound business understanding with enthusiasm, energy and innovation.Our last conference, focussed on the Customer, was our biggest conference success to date.I would have no hesitation in recommending  StepChange to you.”
Retail PR and Communications Manager,  E.ON UK

 “Over 18 months StepChange used tools, and their experience, to draw from us the understanding that proved vital in forming the trust amongst the team. Since this work, we have worked very successfully together. I have no hesitation in recommending StepChange to you or your organisation.”
Dyfrig James MD, Lafarge Aggregates Ltd MD

 “Your friendly, professional and impartial approach secured the co-operation of all participants, as well as securing the agreement of the Retail Ops Director to the implementation of your recommendations - a very satisfactory outcome.”
Change Programme Manager, Barclays Bank PLC

 “Management and personal development needs to be based on an partnership to be sustainable. Jane's personality, knowledge and experience are working well for me; as change has to come from within, yet supported by the right person.”
 Business Systems Manager, Norgine International

 “We have been using StepChange to facilitate our change processes, they have helped us motivate our staff to move toward, and embrace change, positively. Through leading workshops to engage our people and teams, and the tools that they have used, they have helped DHL accelerate change with our people.”
Director Operations Programmes Europe, DHL

 “StepChange has helped us to strengthen leadership and teamwork. We have been guided well by Jane Hooper’s techniques and wisdom”
Chief Executive, Riddle International

 “Your coaching was just what I was missing in my struggle to deliver presentations; you have helped me achieve the conviction and energy I needed. You have provided me with the confidence to achieve success”
Standards Director, EPC Global

 An excellent workshop – I thoroughly enjoyed the day and would class it as one of the best, useful and practical learning interventions over past few years. The trainers were very good – informal, fun but knew their stuff.
Service Delivery Manager, Capgemini